General Conditions
These terms and conditions for the provision of holiday rental services constitute the contractual basis between SP Holidays, a brand of Gabi MIguel Lda, hereinafter referred to as “Company” and the guest client responsible for the reservation, hereinafter referred to as “Client”. The client is responsible and liable for the actions of the entire group accompanying him, although all guests are jointly responsible for the reservation.
When making a holiday rental reservation, hereinafter referred to as a “reservation”, the customer declares to accept in full the present contractual conditions, which now constitute the vacation rental contract.
1 – Object of the contract
2 – Duration of the Contract
3 – Prohibitions
4 – Company obligations
5 – Customer obligations
6 – Reservation procedure
7 – Accidental damage insurance and deposit
8 – Cancellations
9 – Arrival and Check-In procedure
10 – Departure and Check-out procedure
11 – Responsibilities
12 – Termination of the contract
13 – Conflict Resolution
14 – Final Provisions
1. Purpose of the contract
1.1 The main purpose of this contract is the holiday rental of accommodation managed by the company, upon reservation made by the customer and confirmed by the company and is based on the use of the same, exclusively for this purpose, in a peaceful, legal manner and in accordance with the good local usage and customs, under the terms and conditions stipulated in the following clauses.
1.2 – On an ancillary basis, the company may eventually provide services related to the reservation at the customer’s request, such as: transfers, car rental – with and without a driver, rental of pool and leisure support equipment, rental of beverage equipment, cleaning, laundry, cook, babysitter, housekeeper, concierge, beauty care and massages, shopping, etc. Such services are provided either by the company or by third parties, under specific contractual conditions, either by the company or by the third parties providing the service.
2. Duration of the contract
2.1 This contract begins on the date and time of arrival and ends on the date and time of departure from the accommodation.
3. Prohibitions
3.1 As a general rule, any activities other than holiday accommodation are not permitted in the accommodation subject to the reservation, unless written authorization is given by the company.
3.2 Additional occupants not mentioned in the reservation by the customer are not permitted in the accommodation unless otherwise agreed and in writing by the company and within the limit of the maximum advertised capacity.
3.3 Smoking is strictly prohibited inside the accommodation.
3.4 Customers are not allowed to take animals into the accommodation without prior authorization from the company.
3.5 Customers are not permitted to carry out professional or commercial activities in the accommodation, such as sales, public events, advertising or promotional reports, filming, photo shoots, etc. unless express written consent from the company and subject to a quote and additional contract signed.
3.6 Customers are not permitted to hold events or parties of a social, religious or political nature in the accommodation that disturb the tranquillity of the neighbourhood and good local practices and customs, particularly, but not limited to, in terms of noise, smells, etc., or even likely to jeopardize the safety of people and facilities.
3.7 Under no circumstances is the practice of illegal acts or behaviours contrary to public order and tranquillity of the neighbourhood permitted in the accommodation, in accordance with Portuguese law.
4. Company obligations
4.1 Provide the customer with sufficient information about the accommodation subject to the reservation, about the services included in the reservation price, as well as optional extra services and their respective price.
4.2 Inform the customer of any fact that has been formally communicated to them, before or after the reservation, that could impede their stay or seriously disrupt it.
4.3 Carry out check-in and check-out in accordance with these contractual conditions.
4.4 Deliver to the customer, after check-in, the reserved accommodation in a good general condition of operation, cleanliness and presentation, namely:
4.4.1 The furniture and respective equipment, as advertised on the company website, however, some equipment may have been replaced, however with equivalent ones and do not correspond to those shown in the photographs;
4.4.2 Bed linen and bathroom towels washed in sufficient quantity for the number of guests mentioned in the reservation;
4.4.3 Crockery and kitchen utensils, as well as cleaning and laundry utensils, suitable for the capacity of the accommodation;
4.4.4 Curtains, cushions or other decorative objects;
4.4.5 The supply of water, electricity, gas (unless the kitchen and water heating equipment runs on electricity), TV and internet;
4.5 Deliver a receipt for all amounts received from the customer, detailing their nature and issue the respective invoice.
4.6 Carry out a cleaning service, at least after every 7 days of stay, which includes: changing bed linen and towels, vacuuming/sweeping floors, and cleaning bathrooms and the kitchen (with the exception of dishes).
4.7 Maintain the garden and swimming pool to keep them in good condition.
4.8 Have a face-to-face and telephone customer support service in its offices, during office hours (from 9 am to 6 pm), and permanent telephone support between 6 pm and 9 am for duly justified emergency situations.
4.9 Return the deposit to the customer, where applicable, in accordance with clause 7.3.
4.10 Refund the customer in accordance with clauses 8.
4.11 If the rented accommodation is managed by partner companies, other conditions may apply.
5. Customer Obligations
5.1 Read and accept these contractual conditions and all their annexes before making the reservation. If you do not agree with these conditions, you may request cancellation of the reservation, free of charge from the company, within 24 hours.
5.2 Inform the company in writing of any fact or equipment inherent to the accommodation that is particularly necessary and decisive for the completion of your reservation before confirming it.
5.3 Pay the price of the reservation in accordance with the terms in force at the time of the reservation and ensure in any case payment of the total value of the reservation.
5.4 Pay the deposit stipulated in accordance with clause 7.2, as well as the extra services requested, no later than 7 days before check-in by bank transfer credited to our account before the arrival date, or by credit card / Paypal.
5.5 Carry out check-in properly, in accordance with the procedure stipulated in clause 9 of this contract.
5.6 Inform the company in writing within a maximum period of 24 hours from entering the accommodation, of any non-compliance with its obligations described above in clause 4.4, under penalty of it not being accepted.
5.7 Inform the company in writing as soon as you become aware of any non-compliance inherent to extra services provided and charged or any breakdown/malfunction occurring in any equipment after check-in.
5.8 Comply with the accommodation’s security standards and ensure that all doors and windows are properly closed when you are away from the accommodation.
5.9 Comply with energy standards, including turning off lights when you are away and closing doors and windows when air conditioning equipment is on.
5.10 Allow access to the accommodation for company personnel for the purposes of either maintenance tasks (garden, pool or equipment), or for cleaning purposes, in accordance with the plan described in the Accommodation Manual, or with any other communicated by the company with minimum 24 hours in advance.
5.11 After check-in, all extras requested will incur an additional travel fee.
5.12 Check-out in accordance with the procedure described in clause 10.3.
5.13 In general, comply with and ensure that all members of your group comply with these contractual conditions as responsible for the same.
6. Booking procedure
6.1 The customer can make an accommodation reservation through direct contact with the company by telephone, email or via our website.
6.2 To formalize the reservation, the customer must indicate in writing:
6.2.1 the entry and exit date;
6.2.2 the number of adult and child guests (referring to their ages);
6.2.3 the possible need for specific accommodation requirements.
6.3 Proceed with payment of the total amount of the reservation at the time of booking. The reservation is only confirmed after full payment.
6.4 Upon receipt of payment, the company sends proof of payment and an electronic form to the customer by email, which must be completed and returned within the deadlines mentioned therein. The information requested from the customer relates to the identification of the person responsible for the reservation and all companions. All information provided by the customer to the company through the form is their sole responsibility and is protected by Portuguese law on the protection of individual data.
6.5 Once the form completed by the customer has been received, the company will send confirmation of the reservation and the amount of the deposit.
6.6 The customer must ensure and prove that they have paid the total amount of the reservation, otherwise the company reserves the right to cancel it.
7. Accidental damage insurance and deposit
7.1 Accidental Damage Insurance: it is recommended that you purchase travel insurance or accidental damage insurance to cover possible damage, which covers any accidental damage caused by the client to the accommodation that may occur during the stay (see policy conditions). Accidental damages are those caused by fortuitous or unintentional reasons, within the normal and peaceful use of the accommodation. Damage occurring during parties or events, even if permitted by the company, is excluded from the normal and peaceful use of the accommodation.
7.2 Security deposit: In addition to the accidental damage insurance provided for in the previous paragraph, customers whose group is mainly made up of minors under 21 years of age, people of the same sex, or risk groups according to the company’s criteria, must deliver no later than the At check-in, a deposit in the amount of €500 to €1500, to be defined by the company depending on the accommodation and number of people. Alternatively, credit card details of the group representative may be provided, which will serve as a deposit.
7.3 The deposit given by credit card or transfer will be refunded within 2 weeks via bank transfer or credit card, after check-out, less any non-accidental damage (as described in 7.1) caused to the accommodation.
8. Reservation cancellation
8.1 When for any reason beyond the control of the company, it is unable to honour the reservation, nor has equivalent alternatives to propose to the customer, it will notify the customer of its cancellation and will immediately return all sums received, with nothing more to pay whatever title.
8.2 When the customer cancels their reservation with less than 60 days until the date of arrival, they will lose the right to the amounts paid.
8.3 When the customer cancels the reservation more than 60 days in advance but less than 90 days before arrival, he or she will be entitled to a refund of 50% of the amount paid.
8.4 When the customer cancels the reservation more than 90 days before arrival, they will be entitled to a refund of 70% of the amount paid.
8.5 When the customer cancels the reservation under clause 5.1, the company will return the amount of the advance received and/or authorize the cancellation of the reservation free of charge.
9. Arrival and Check-In Procedure
9.1 Check-in time is 4 pm. However, access to the accommodation keys is provided through a key safe on the property, on condition that you have already effectively paid all amounts due inherent to the reservation, including the deposit and extra services ordered, that you have delivered the identification of all accompanying guests (SEF bulletin), and having previously and expressly accepted the terms and conditions present by email. Acceptance of the terms and conditions is implied from the moment that there is no dispute after 24 hours of receiving it.
9.2 Check-in is normally carried out remotely, however, an in-person check-in may be carried out depending on the company’s discretion and availability.
9.3 If check-in is done via a key safe, the company will be available to provide assistance over the phone using the assistance numbers previously communicated by email. A contact or in-person visit may be made the following day in order to assess any complaints or suggestions.
9.4 Key delivery is normally done through key safes, on the property or by indicating the agency where to collect it.
10. Departure and Check-out Procedure
10.1 The customer must respect this check-out procedure under penalty of losing the right to contest any cost or compensation charged to them by the company.
10.2 The customer must check out and leave the accommodation by 10 am (unless late check-out is agreed and paid for) on the last day of the reservation.
10.3 To check out the customer must:
10.3.1 check that you have not left any of your belongings in the accommodation;
10.3.2 leave the accommodation furniture and equipment in the same place you found them;
10.3.3 dump trash;
10.3.4 close water taps;
10.3.5 check that gas equipment is switched off;
10.3.6 turn off lights and electrical equipment;
10.3.7 turn off air conditioning;
10.3.8 close doors and windows;
10.3.9 leave the keys on the dining table or in the key safe if available;
10.3.10 turn on the alarm if there is one;
10.4 The customer must report any and all damages caused to the property during their stay, whether accidental or not, under penalty of them being attributed as non-accidental and with malicious intent.
10.5 When check-out is carried out only by the customer, the company will carry out a subsequent check of the accommodation, as well as an inventory of it and send the respective report to the customer if any non-conformities or damages are found, as well as a valuation of the same for the purposes of possible compensation.
11. Responsibilities
11.1 Company liability: The company can only be held responsible under the conditions set out below and within the limits stipulated therein, and the customer is responsible for taking out insurance policies that cover, in particular, travel risks and personal accidents.
11.2 Civil liability: Under no circumstances may the company be held responsible for damages suffered by customers and their companions that result from negligent behaviour by the customer or their companions, or caused by: acts of third parties, cases of force majeure, natural phenomena, strikes, wars, fire, broken glass, floods, aircraft crashes, accidents with any type of vehicle, animals, acts of vandalism, terrorism, theft or robbery, works, repairs or for any other reasons beyond your control.
11.3 In the event of a request for compensation by the customer in the event of non-compliance, communicated in writing by the customer, confirmed by the company and repair not being possible within a reasonable period of time (working days), with a percentage of the reservation to be agreed.
11.4 Customer responsibility: Any act by the customer in violation of its obligations described in clause 5 of these conditions or similar may give rise to the debt of compensation to be communicated in advance.
12. Termination of the Contract
12.1 The company reserves the right to immediately terminate the contract in the event of non-compliance with clauses 3, 5, 9 or similar.
13. Conflict Resolution
13.1In the event of conflicts or disputes related to or related to this contract, the parties agree from now on to resort to mediation in the first instance and, if this is inconclusive, to arbitration in the District of Faro, which will exclusively apply its regulations, as well as Portuguese law applicable to the matter, with the costs being the sole responsibility of the losing party.
14. General Provisions
14.1 These conditions may be changed by the company at any time, however, those in force on the date of the reservation will apply to the customer, with the exception of those that do not affect their rights inherent to the reservation and related ancillary services not yet accepted by the company and paid by the customer.
14.2 Under the Police laws in force in Portugal, foreign customers are hereby informed that they must present an identification document at check-in – A passport or Citizen Card / Driving License for EU citizens, whose identification data must be communicated by the company to the Foreigners and Borders Service (SEF).